For domestic orders, please allow at least 2-4 Weeks for order processing and verification. For international orders, please allow at least 2-4 weeks for order processing and verification. Once an order is placed it cannot be canceled. Once the order is received, you can send the item back by following the instructions here. To protect our customers, TCN is unable to change/intercept the shipping address of a package to alter its delivery, and TCN will only ship to the address provided at checkout, which must match the billing address. However, you can schedule a pick up at a UPS location or reschedule a delivery date via the UPS My Choice service. Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.

As stated in our terms of service, all orders take 2-4 weeks to process. That means if you placed your order on a Wednesday, the latest you will receive your shipping confirmation email (which includes your tracking number) is that following Monday. If it's been more than 2-4 weeks and you still haven't received your tracking number, email thecoolnobody@hotmail.com and we will look into it ASAP.

Once your order ships, you will receive a shipping confirmation email with your tracking number. If you have not received a shipping confirmation email, then your order is being processed.

Please note that it can take up to 48 hours for tracking numbers to become active. Unfortunately we can't provide additional detail for you until the number becomes active. If it has been longer than 48 hours and your tracking number still isn’t working contact us at thecoolnobody@hotmail.com